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Support Hours

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Mon - Fri: 8AM-5PM CST

Not sure which style is for you? On the fence about what color fits your wardrobe best? Need assistance tracking down an order?

Hari Mari Customer Service

Frequently Asked Questions

Orders & Shipping

How do I check on the status of my order and shipping?
For shipping status, please use the tracking number emailed to you after your order was processed to track shipping progress. If you've misplaced your tracking number and/or deleted your order receipt email, our customer service team is glad to help. Email us at service@harimari.com or call us at 1-855-637-2700
When will my order ship?
Once an order is placed, you will receive an email confirmation that includes your tracking number. If the order is placed after 2pm CST, your order will ship the following business day. Shipping time may increase with summer rush or holidays.
Where is my order number?
Your order number is the 6-digit number starting with "1-" included on your packing slip and in your order confirmation email.
What are your shipping methods and how long do they take?
We ship through FedEx and USPS. Depending on where you are shipping your order to, it can take anywhere from 1-7 days for your order to arrive. Summer and Holiday rush may affect shipping windows and extend by 1-3 days.
Where do orders ship from?
208 S. Haskell Ave., Dallas, TX 75226
Do we ship internationally?
All international shipping services & rates are provided via FedEx during checkout. While international shipping costs are included & paid for with the order, duties, taxes & any applicable customs fees are not included in the order total. These fees will be the sole responsibility of the customer upon delivery.
Can I receive a free return label?
If your order is within our returns and exchanges window, and the item is not final sale, we can provide you a return label. If it is past the returns or exchange window, we are unable to supply you with a return label.
How do pre-sale orders work?
We offer a selection of styles that are available to pre-purchase before they are ready to ship or in stock here at Hari Mari. You have the ability to purchase the item, and once we have the item in stock we will immediately send it out to you. We do our best to set accurate expectations for delivery dates. Of course, you are able to cancel your order at any time before shipment, if necessary.
Can I place a Hari Mari order over the phone?
Of course, please call a member of our customer service team at 1-855-637-2700 and have your credit card ready so we may assist you.
How do I become a Hari Mari retailer?
Please visit our retailer page and reach out to info@harimari.com so a member of our sales team can get in contact with you.

Hari Mari Accounts

Do I have to have an account with Hari Mari to place an online order?
No, you may purchase products and checkout without registering with Hari Mari. However, when you do register for a free account, you receive first notification of deals, discounts, promotions, and product launches through our mailing list, as well as access to previous orders and information such as sizing and shipping details.
How do I recover a forgotten password to my account?
Visit the account login page , click the 'Forgot your password?' link and fill out the prompted information. We'll email a temporary password to your provided email address that you may use to create a new, permanent password for your account.

Sizing & Product Detail

The style I want does not come in the color I want, do you fulfill custom orders?
Unfortunately we are unable to fulfill individual custom orders at this time.
What size should I get if I wear a half size in shoes?
If you're between sizes, we recommend sizing up! If you're still unsure what size to choose from, use the "See Size Chart" link on the product page of the item you're interested in and print the fit guide. Remember to measure your shoes, not your foot!
If Do you offer specific shoe widths and heel drops?
Our boots and runners come with a 10mm heel drop, standard. We currently offer all flip flops and close-toed shoes at standard width. Please contact us if you have specific fit questions.
If I don't see my size available on the website, what should I do?
Not to worry, we suggest that you sign up for email notifications for out of stock items by going to the product page of the style you're interested in, click the size you want, and click the "Get Notified When Available" button. Enter your size and email address and we'll let you know the second we restock!

Repairs & Cleaning

Does Hari Mari repair or re-sole flip flops or boots?
Unfortunately, we do not repair or re-sole our flip flops or boots at the moment. If you have any manufacturing defect concerns, please reach out to our customer service team so that we are able to help determine the proper course of action.
Can I wash my flip flops in the washing machine?
We definitely don't recommend washing your flip flops in the washing machine. Our warranty does not cover damage from harsh cleaning materials.

Payment & Check Out

Will I be charged sales tax on my Hari Mari order?
At this time, only customers in Texas are subject to state sales tax of 8.25% for online orders. Sorry, y'all!
Does Hari Mari accept credit cards?
Absolutely! Visa, Mastercard, Discover & American Express are all accepted. If you're interested in breaking up your payment into separate installments, you man use Affirm!
Does Hari Mari accept cash, check or money orders?
Sorry, we don't accept any of the above at this time.

Marketing Notifications

How do I opt out of emailed, texted, or physically mailed notifications from Hari Mari?
For texting, simply reply 'STOP'. For email, please click the 'Unsubscribe' link at the bottom of the email and allow up to 7 days for emails to stop sending to your provided address. For mailed pieces, please email service@harimari.com or give us a call!
How can I receive emails on Hari Mari web promotions and local events?
Join the Hari Mari email list through the link in our footer to receive updates on web-exclusive product promotions and special events happening near you.

 

 We're ready to go #EverydayExploring with you ... every step of the way. 

 

Give us a ring at 1-855-637-2700 (8am-5pm CST, Mon-Fri)
or shoot us an email at 
service@harimari.com